Case Study – Robbie’s journey to recover from a chargeback scam

Robbie Wilson, a college student started a business of selling custom printed t-shirts out of her garage to generate income in order to sponsor her spring trip with friends. Everyday after college, she would dedicate her time to print and customize t-shirts as per the orders, pack them and ship them on the very next day. For promotion, she relied on Instagram and facebook marketplace and received orders directly along with advance payment for the product.

A Big Order

The business was booming. Soon she started accepting bulk orders. On one such evening, she received an order for 185 t-shirts among different sizes spread across two designs. The order was paid, so she didn’t bother checking the buyer’s details and verifying the billing and shipping addresses and got to work immediately.

She completed the order within three days and shipped it to the address. After a few days she received a message from her payment gateway platform stating that the amount of $2,770 has been deducted as the buyer complained that he did not place any order and the company had to refund his money back to him.

Unfolding of the Scam

Robbie was confused because she had received the order and rightfully shipped it to the address that was given by the buyer. Anyways she assumed that there could be a technical glitch and the order wasn’t cancelled and assured herself that the t-shirts will return as the buyer would have refused to accept the delivery. She waited for her order to return back to her for some days which never showed up.

After inquiring with her shipment and delivery partner, Robbie figured out that the buyer is trying to pull a chargeback scam on her as he has received the delivery and complained to the credit card vendor to get a refund.

Swift Options Recovery

Robbie did not panic, instead she started to search for professional services that might help her with the problem. She found out about Swift options Recovery and contacted them.

Knowing the importance of quick reaction in cases like that, the expert team at Swift Options Recovery started to gather the evidence related to the transaction. Then they started tracking the buyer’s details via their cyber security expertise.

They also collaborated with the regulators & authorities related to the case and got them to instruct the credit card company to charge the amount from the said buyer. A further detailed investigation on the buyer was conducted that revealed that he had pulled this scam on many small businesses previously.

The concerned authorities were notified in order to take relevant actions. Swift Options Recovery managed to get $2,550 back, Robbie was glad as she could go on her friends trip now. She thanked the team at Swift Options a lot. She was given a detailed lesson related to verifying customers for bulk orders, a guidance to maintain proper transcripts with the customers that will be helpful for her in future.

Why Choose Swift Options Recovery

With a competent team of legal experts, accountants and cyber security professionals, Swift options recovery is always safeguarding by educating and helping its clients retrieve their lost money to rising scams such as an investment scam as stated above. Always exercise vigilance whenever money is involved, never entrust any investment agent with your money prior to background checking him. In case you are ever victimized by a scam, do contact Swift options Recovery urgently.